24/7 Contact Center

Personal, Professional Communication and Exceptional Customer Service

Your business needs are always covered with the Medical Vigilance Solutions 24/7 Contact Center. Our team of pharmacists, nurses, allied health professionals and life sciences professionals operates in multiple real-time channels, including phone and webchat. We offer interpreter access to more than 200 languages, including 25 direct- dial languages. These experienced agents answer phone calls and chats personally — never relying on voicemail or bots. Our agents:

• Field medical information inquiries

• Handle adverse event and product quality complaints

• Provide clinical trial support for patients and healthcare providers

Extensive training means our team members are knowledgeable about your company, its products and processes, and regulatory requirements for your industry. We’re also strong communicators with well-honed listening skills and an ability to share information in a friendly, empathetic way.