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24/7 Contact Center

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Flexible Support

We provide flexible support options to meet your many contact center needs with a staff of highly trained and specialized pharmacists, nurses and allied-health professionals. Our 24/7 Contact Center operates in multiple real-time channels, including phone and web chat, ensuring your business needs are always covered. Services include:

  • Adverse event and product quality complaint collection and documentation

  • Medical information inquiry handling

  • Clinical trial support for patients and healthcare providers

  • Flexible staffing models

  • Validated contact center database

  • Advanced call distribution & IVR System

  • Comprehensive quality monitoring